Getting Started

Chatterpillar (CP) is a WhatsApp marketing and communication platform built on Meta’s official WhatsApp Business API.

It allows businesses to:

• Send bulk WhatsApp messages
• Run marketing campaigns
• Automate customer communication
• Send notifications (OTP, order updates, reminders)
• Manage conversations at scale

Unlike the regular WhatsApp Business app, Chatterpillar is designed for businesses that want to communicate with hundreds or thousands of customers efficiently.

Chatterpillar uses Meta’s official WhatsApp Business API, which is the only approved way to send bulk or automated messages on WhatsApp.

Here’s how it works:

1. Your business gets access to WhatsApp API via Meta
2. Your number is connected to a WhatsApp Business Account (WABA)
3. Chatterpillar acts as the platform to:
   • Send messages
   • Manage campaigns
   • Track analytics

Important:

• All messages must follow WhatsApp policies

Businesses can only send approved templates for outbound messages

To use Chatterpillar smoothly, you need:

Basic Requirements

• A working internet connection
• Laptop or desktop (recommended)
• Updated browser (Chrome preferred)

Business Requirements

• A verified Facebook Business Manager account
• A phone number (not actively used on WhatsApp)
• Business details for Meta verification

Getting started with Chatterpillar is simple:

Step 1

• Create a meta business portfolio if not created fill business details and wait for meta to approve business details

Step 2

• Add WABA(Whatsapp business Account) in meta once WABA is approved need to add payment setting details, business details & visa or mastercard card 

Step 3

• Our team will assist you with
• WhatsApp API onboarding
• Account activation

Once completed, you’ll receive access to your CP dashboard.

To use Chatterpillar, you need to connect a phone number to WhatsApp API.

Requirements:

• The number should not be actively used on WhatsApp
• You should be able to receive an OTP on it

Process:

1. Submit your number
2. Verify via OTP
3. Connect it to your WhatsApp Business Account (WABA)

Once connected, this number will be used for:

• Sending campaigns
• Customer communication

In short:

• App → Small businesses
• API (Chatterpillar) → Growing & large businesses

WABA stands for WhatsApp Business Account.

It is the official account created on Meta when your business is approved for WhatsApp API.

It includes:

• Your business profile
• Connected phone numbers
• Message templates
• Quality rating

Think of WABA as:

 “Your company’s official WhatsApp backend account on Meta”

Chatterpillar connects to this account to enable messaging.

Once your account is active, you’ll see the Chatterpillar dashboard.

Key Sections:

1. Campaigns
   Create and manage WhatsApp campaigns
2. Templates
   Submit and manage message templates
3. Contacts
   Upload and manage your customer database
4. Analytics
   Track message delivery, reads, and performance
5. Settings
   Manage your account and integrations

Tip:

Start by:

1. Creating a template
2. Uploading contacts
3. Sending your first campaign to your database.