What is Personal Information?

Personal information refers to details that can identify you, such as your name, age, gender, contact details, messages, business information, or products/services you’re interested in. Sensitive personal information is defined by applicable laws.

How We Collect, Use, and Share Your Information

Collection of Information

• We collect your personal information to provide services, complete transactions, or deliver products you request.
• By applying for our services, you agree to us collecting the necessary personal information.
  
  Service Data
• Service Data refers to information processed on behalf of our customers when we deliver our services.
• This type of data is covered under a separate Service Data Privacy Statement.
• Personal data includes information like your name, address, email, and user activity on our website.
• We store your data securely on cloud servers and encrypt identifiable information as much as possible.
• You can request the deletion of your account data by emailing us at support@chatterpillar.in. Upon account termination, all your data (like contacts and conversations) is permanently deleted unless you ask us not to.
  Account Information
• This includes contact details, profile details, and payment information collected when you sign up or log in to our service.
• We use this data to manage payments, provide support, and communicate with you.
  Requesting a Product Demo
• When you request a demo, we may collect details like your name, job title, WhatsApp number, business email, and company information. This helps us contact you and provide the demo.
  Responding to Your Questions or Requests
• If you contact us with a query or complaint, we may ask for your name, address, phone number, and other relevant details to respond effectively.
  We might keep this information to improve our customer service and future offerings.
  Your Rights as a Data Subject

Under data protection laws, you have the following rights regarding your personal information:

Access Your Data: You can ask us for a copy of your personal information to check if it’s accurate and being used legally.

Fix Errors: If your personal information is incorrect, you can ask us to correct it.

Delete Your Data: In some cases, you can ask us to delete your personal information.

Limit Use of Your Data: You can request that we limit how we use your personal information, like if you think it’s wrong or if it’s being used unlawfully.

Get a Copy of Your Data: In certain situations, you can ask for your personal information in a simple, digital format to use elsewhere.

Say No to Certain Uses: You can object to how your data is used, like for marketing or profiling purposes.

Withdraw Consent: If you gave permission for us to use your data, you can take it back at any time.

• How to Use Your Rights
  If you want to use any of these rights, contact us using the details in this Privacy Policy. We’ll respond within a reasonable time.
• Important Note: While we try to honor all valid requests, some situations may have exceptions under the law.