A contact database is a list of your customers’ phone numbers that you use to send WhatsApp messages.
In Chatterpillar, this database is used for:
- Campaigns
- Notifications
- Customer communication
Example
Name | Phone | City |
Rahul | 9198XXXXXXX | Ahmedabad |
Priya | 9197XXXXXXX | Mumbai |
Key Point
Your database quality directly affects:
- Message delivery
- WhatsApp account health
- Campaign performance
Uploading contacts in Chatterpillar is simple.
Step 1
Go to Contacts section
Step 2
Click on Create Button
Step 3
- Click on Plus icon to create new group
- Add contact group name then click on create
Step 4
- Once group name created, Click on Import contact from excel
- Click on Excel icon, Add your contact details in that downloaded excel file
Map fields:
- Name
- Phone number
- Group name
Step 5
Click on choose file select saved excel file
Tip
Always upload a clean and verified list.
To ensure smooth uploads and delivery, follow this format:
Mandatory Fields
- Phone number (with country code)
Example Format
Name | Phone |
Rahul | 919812345678 |
Priya | 919712345678 |
Important Rules
✔ Include country code (e.g., 91 for India)
✔ No spaces or special characters
✔ Use numeric format only
Incorrect Examples
❌ +91 98123 45678
❌ 09812345678
Correct Example
✔ 919812345678
Chatterpillar allows you to organize contacts efficiently.
You Can:
- Create multiple lists
- Segment users
- Upload new data anytime
Example Lists
- Leads
- Customers
- Repeat buyers
- Event attendees
Why This Matters
Segmented lists help you:
- Send relevant messages
- Improve conversions
- Reduce spam complaints
ChatterPillar Autodetect duplicate number and remove automatically
Tip
Always maintain a clean master database.
This is critical for WhatsApp compliance.
What is Opt-in?
Opt-in means:
👉 The user has given permission to receive messages from your business.
Examples of Valid Opt-in
✔ Website form submission
✔ App signup
✔ Checkout consent
✔ WhatsApp “Click to Chat”
What is NOT Allowed
❌ Purchased databases
❌ Scraped numbers
❌ Random cold messaging
Why It Matters
Without opt-in:
- Messages may be blocked
- Users may report spam
- Your number may get banned
WhatsApp strictly monitors how you use your database.
Key Rules
✔ Message only opted-in users
✔ Provide value in communication
✔ Avoid excessive messaging
Risky Practices
❌ Sending irrelevant messages
❌ High frequency messaging
❌ Spam-like content
Impact of Violations
- Low quality rating
- Messaging limits
- Number suspension
This is where smart users win.
Do’s
✔ Keep your database updated
✔ Remove inactive users
✔ Use segmentation
✔ Maintain consent records
Don’ts
❌ Use old or outdated data
❌ Message uninterested users
❌ Ignore user preferences
Golden Rule
👉 Smaller, high-quality database > large, poor-quality database
Segmentation means dividing your contacts into groups.
Examples
- New leads
- Existing customers
- High-value customers
- Location-based users
Benefits
- Higher engagement
- Better conversions
- Lower spam risk
Example
Instead of sending 1 message to 10,000 users:
Send:
- Offer A → to interested users
- Offer B → to repeat buyers
Mistake 1
Using purchased data
❌ Leads to bans
Mistake 2
Uploading incorrect numbers
❌ Leads to delivery failure
Mistake 3
No segmentation
❌ Leads to low conversion
Mistake 4
Ignoring opt-in
❌ High risk of account restriction
