Whatsapp Business Setup

To use Chatterpillar, your business must be verified on Meta via Facebook Business Manager.

Why Verification is Required

Meta requires verification to:

• Confirm your business legitimacy
• Enable WhatsApp API access
• Approve your display name

Steps to Verify

1. Go to Facebook Business Manager
2. Navigate to Business info → Add details
3. Add App go to developers.facebook.com create app
4. Navigate to Settings → Security Center
5. Click Start Verification
   • Enter your business details:
   • Legal business name
   • Address
   • Phone number
   • Upload required documents
6. Submit for review

Approval Time

• Usually takes 1–14 working days

Important Tips

• Ensure details match your official documents exactly
• Use your company domain email (recommended)

Meta requires valid documents to verify your business.

Commonly Accepted Documents

You can submit any of the following:

• GST Certificate
• Certificate of Incorporation
• PAN Card (for business)
• Shop Establishment License
• MSME Certificate
• Website

Mandatory Information

Your document must clearly show:

• Business name
• Address

Common Reasons for Rejection

❌ Mismatch in business name
❌ Blurry or unclear documents
❌ Expired or invalid documents

Pro Tip

Always ensure your Business Manager details match your documents exactly.

To use WhatsApp API, you need to register a phone number.

Requirements

• The number should not be actively used on WhatsApp
• It should be able to receive an OTP

Registration Process

1. Submit your phone number in ChatterPillar
2. Receive OTP
3. Verify the number
4. Connect it to WhatsApp API

Important Notes

• Once registered, the number cannot be used on WhatsApp app
• It becomes dedicated for API usage

Once your number is registered, it needs to be linked to your WhatsApp Business Account (WABA).

What Happens in This Step

• Your number is mapped to your business account
• Chatterpillar gets access to send messages via API

Process

1. Login via Meta authentication
2. Select your Business Manager
3. Select your WABA
4. Grant permissions to Chatterpillar

Result

You can now:

• Send campaigns
• Submit templates
• Track performance

Your display name is the name customers see on WhatsApp.

Example

If your business is “ABC Realty”, your display name could be:

✔ ABC Realty
✔ ABC Realty Pvt Ltd

Approval Rules

Meta checks:

• Business name consistency
• No misleading words
• No generic names

Common Rejections

❌ “Best Deals Offer”
❌ “Cheap Loans Fast”
❌ Mismatch with business documents

Best Practice

Use your exact registered business name.

Once your number is approved:

You Can:

• Send WhatsApp messages
• Create campaigns
• Use templates
• Start communication

Initial Limitations

New numbers may have:

• Messaging limits
• Lower trust score initially

How to Scale

• Send messages gradually
• Maintain good quality
• Avoid spam

Sometimes, WhatsApp may reject your number.

Common Reasons

❌ Business not verified
❌ Policy violations
❌ Suspicious activity
❌ High spam risk category

What You Can Do

• Check business verification status
• Review WhatsApp policies
• Contact Chatterpillar support for guidance

Important

Chatterpillar cannot override Meta decisions — approvals are controlled by Meta.

If your business verification fails, don’t worry — it’s fixable.

Step-by-Step Fix

1. Check rejection reason in Business Manager
2. Correct your details:
   • Business name
   • Address
3. Upload valid documents
4. Reapply for verification

Common Fixes

• Use clearer documents
• Ensure exact name match
• Avoid abbreviations

Timeline

Re-verification usually takes:

• 2–5 working days